What make Step Ones special?
We believe we’ve created some underwear that’s pretty darn special. Here’s why:
Step One’s are designed to stop chafing in its tracks. The Ultraglyde™ panels between the legs allow you to glide when you walk and prevent the dreaded ride-up while they’re at it!
Step One’s are also made from Viscose derived from Organically Grown Bamboo. So not only are they good for you, but it’s also good for the planet!
We are so confident you'll love your Step One underwear, they come with a 30-day First Pair Guarantee, so if you don’t love them... they're free!
What's the First Pair Guarantee?
Our First Pair Guarantee allows you to purchase a pair with confidence, knowing that if you are not satisfied with the fit or style, we will refund your purchase or send you a new size. This means that if you purchase a 4-pack of our underwear and only try one pair on, you can return the unopened pairs and receive four pairs in the new size or style of your choice.
What is your warranty policy?
We stand by what we make. For this reason, we offer a 12-month warranty on all manufacturer defects. The 12-month period starts on the date of purchase. If a First Pair Guarantee or exchange takes place, the warranty is covered from the date of the original purchase.
You are required to keep the original faulty items for the warranty period and if requested, return them to us via mail, in the instance we are required to return them to our supplier. Step One reserves the absolute right to not replace items if we believe they have been used in extraordinary situations or they have deliberately been tampered with.
Step Ones are designed to be worn the correct way, wearing them inside out will void any warranty claims as this creates excessive wearing on the stitching as it's designed to be worn on the outside of the garment. Please note: wearing our product in water (both salt and chlorine) will also void the warranty.
If there's a problem, please contact us on firstname.lastname@example.org or slide into our DMs and we will advise you of the steps to replace any faulty garments.
Please note for all warranty claims the garments will either need to be returned to Step One, or photographic evidence will need to be sent to us prior to being issued any replacements (but please, keep it PG people! This is a workplace!)
All Flag labels must be intact for a warranty claim. The Flag Label can be found on the front of the garment that would normally sit on the right thigh.
No garment manufacturer in the world will offer a 100% quality rate, but we do try really hard! There will be the odd defect, but, take a deep breath, it's OK, we will replace it! Just hit us up on socials or email us!
What size am I?
Find below a handy size guide to help you find your perfect fit!:
Men's Size Guide
Your Step One underwear should feel comfortable and secure in all the right places, but not restrict your precious goods at all!
Our men's range does run on the smaller size so if you prefer the underwear to fit slightly less tight, then pick a size up!
How do I care for my Step Ones?
We recommend a cold machine wash with a gentle soap to best maintain the integrity of the organic bamboo fabric. While we do recommend a line dry, you can tumble dry using a delicate setting and/or a low heat to prevent any damage to the garment.
What's the difference between Boxer Brief's and Trunks?
They are exactly the same in terms of the features and materials. The only difference is that the Trunks are 3cm shorter in length then Boxer Brief's.
Ethical & Sustainability
Is Step One ethically made?
Step One underwear is and always has been ethically made!
Step One cares for the environment. All our production processes are designed to minimise our impact on the environment. That’s why we are 100% transparent with our process and where our materials are sourced. We aim to have the smallest possible footprint on our environment and have a positive impact on the workers throughout our whole manufacturing process.
Click HERE to find out more about our Bamboo Processing Journey.
What is certified organic bamboo viscose?
Step One cares for the environment. All our production processes are designed to minimise our impact on the environment. That’s why we are 100% transparent with our process and where our materials are sourced. We aim to have the smallest possible footprint on our environment and have a positive impact on the workers throughout our whole manufacturing process. Please feel free to reach out if you want to learn more about our company, processes, facilities or ethos. Click HERE to find out more about our Bamboo Processing Journey.
Where are they made?
Our products are designed at our HQ in Sydney, Australia. Our garments are produced in ethically certified factories across Asia (where the best bamboo is grown!).
What are your ethical certifications?
We take being ethical seriously. Ethics are at the forefront of every decision made here at Step One.
All Step One Factories are either BSCI or SA8000 accredited which means: Fair Wages · No Child Labour · Fair Working Conditions · No Forced Labour.
Check out THIS VIDEO to hear our Founder and CEO, Greg Taylor talk more about what being ethical means to him and what we do at Step One to align with ethical guidelines.
How can I be a brand ambassador for Step One?
Love Step One as much as we do? Have a great following? Stop by and say G’day email@example.com OR shoot us an Instagram DM
My question wasn’t answered!
Fear not! We’re here to help. Slide on into our DMs or shoot us a message at firstname.lastname@example.org and have all of your questions answered.
Shipping & Returns
Do you ship internationally?
Yes! - Unfortunately, we cannot provide free shipping on all International Orders. However, we advise the pricing and estimated delivery times on checkout.
Step One orders may be subject to import taxes or inspections by the local customs service. These are usually based on the country you are shipping to and are unique to that country.
If items ordered via our website are over a set value by your local authorities, additional taxes may apply. Step One does NOT set these tax limits or apply them in any way and unfortunately we cannot pre-pay or calculate these taxes for you.
How long will my order take to arrive?
FREE shipping is available for all orders in the United States! Rates and estimated delivery times are below:
- FREE for all orders!
- Metro 1-3 business days from dispatch
- Rural 2-4 business days from dispatch
- Metro 2-4 business days from dispatch
- Rural 3-6 business days from dispatch
- $9.95 for all orders
- 5-10 business days from dispatch
We’ve partnered up with USPS, UPS and Fedex to provide an unparalleled experience, and ensure you get your product on time.
Our team of stealthily trained Ninja's will endeavor to dispatch your order from our warehouse ASAP. You will receive a notification when the package leaves our warehouse and is then placed in the lovely hands of our shipping partners! This is us highlighting that we don't deliver your shiny fresh amazing Step One ourselves, it's typically providers, which are out of our control.
If we hear of any delays through our providers we will do our utmost best to advise you as soon as we become aware of any delay.
Please also note that during major events such as Black Friday or Mid Year sale, these shipping times can be longer.
Thank you for being a legend and buying a pair of life changing, super-soft, anti-chafe, reduced ride-up, minimal adjustment, organically grown and FSC certified, 55,000 5-star reviews .... Step Ones. You'll love em. Promise.
What can I do if I want to return/exchange a product?
It's easy as! Reach out to us via our contact us page here to initiate the returns/exchange process.
Can I change or cancel my order?
We aim to dispatch orders as soon as possible. The best thing to do here is reach out to us as soon as possible here.
Payments & Gift Cards
What payment methods do you accept?
We accept most forms of payment. This includes by credit card, Sezzle, Apple Pay, and Google Pay
Do you sell gift cards?
Of course! Shop here.
How is a gift card redeemed?
You will receive your gift card via email. You can use this gift card code at checkout to redeem.