We believe we’ve created some underwear that’s pretty darn special. Here’s why:

Step Ones are designed to stop chafing in its tracks. The Ultraglyde™ panels between the legs allow you to glide when you walk and prevent the dreaded ride-up while they’re at it! 

Step Ones are also made from Viscose derived from Organically Grown Bamboo. So not only are they good for you, but they’re also good for the planet!

We are so confident you'll love your Step One underwear, they come with a 30-day First Pair Guarantee, so if you don’t love them... they're free!

With our First Pair Guarantee, you can buy a pair with confidence. If the fit or style isn't quite right, let us know within 30 days and we'll either refund your purchase or swap it for a new size. If you’ve bought multiple items, you can return any that are still sealed and unopened. Just choose the size or style you’d prefer, and we’ll handle the exchange for you.

We stand by what we make. For this reason, we offer a 12-month warranty on all manufacturer defects. The 12-month period starts on the date of purchase. If a First Pair Guarantee or exchange takes place, the warranty is covered from the date of the original purchase.

You are required to keep the original faulty items for the warranty period and if requested, return them to us via mail, in the instance we are required to return them to our supplier. Step One reserves the absolute right to not replace items if we believe they have been used in extraordinary situations or they have deliberately been tampered with. 

Step Ones are designed to be worn the correct way, wearing them inside out will void any warranty claims as this creates excessive wearing on the stitching as it's designed to be worn on the outside of the garment. Please note: wearing our product in water (both salt and chlorine) will also void the warranty.

If there's a problem, please contact us on info@stepone.life or slide into our DMs and we will advise you of the steps to replace any faulty garments.

Please note for all warranty claims the garments will either need to be returned to Step One, or photographic evidence will need to be sent to us prior to being issued any replacements (but please, keep it PG people! This is a workplace!)

All Flag labels must be intact for a warranty claim. The Flag Label can be found on the front of the garment that would normally sit on the right thigh.

No garment manufacturer in the world will offer a 100% quality rate, but we do try really hard! There will be the odd defect, but, take a deep breath, it's OK, we will replace it! Just hit us up on socials or email us!

Find below a handy size guide to help you find your perfect fit!:

Men's Size Guide

Your Step One underwear should feel comfortable and secure in all the right places, but not restrict your precious goods at all!

Our men's range does run on the smaller size so if you prefer the underwear to fit slightly less tight, then pick a size up!

We recommend a cold machine wash with a gentle soap to best maintain the integrity of the organic bamboo fabric. While we do recommend a line dry, you can tumble dry using a delicate setting and/or a low heat to prevent any damage to the garment.

The only difference between the two is that Boxer Briefs have about an inch (3 cm) more leg length than the Trunks.

The more you buy, the more you save on every item, and you can mix any styles, colors and sizes, kids’ Junior Trunks included:

• 3+ items: $2 off each
• 5+ items: $5 off each
• 10+ items: $8 off each

Savings apply automatically in your cart, no code needed. Socks don’t count toward your pack.

Our Unisex Crew Socks are a bamboo-blend, with a reinforced heel and toe and a 360° arch band for a secure fit. Socks don’t count toward pack savings.

Pretty much, minus the pouch of course! Body Shorts have our anti-chafe panels, a super-soft waistband and the same soft, moisture-wicking bamboo viscose.

Slightly more form-fitting, for a figure-hugging feel. If you find yourself between sizes, we recommend going up a size. If you’ve tried our men’s Boxer Briefs, we suggest going up one size.

This depends on the shade. As with most fabrics, lighter colors can have a degree of transparency. If you’re after full coverage, stick to the darker colors.

Absolutely! Body Shorts work best with liners without wings. Keep in mind that a new pair can take a few washes before liners stick to it!

Yes, Body Shorts are double lined with a gusset made of the same soft bamboo viscose.

SmoothFit is our seamless range: the Bikini Brief, Boyleg, Full Brief, Thong and Padded Bra. It’s made from soft, breathable viscose made from bamboo, with no seams to show under your clothes. The Padded Bra’s cups are removable.

Every product page has a size guide in inches, and the bra guide shows US bra sizes.

Step One underwear is and always has been ethically made!

Step One cares for the environment. All our production processes are designed to minimize our impact on the environment. That’s why we are 100% transparent with our process and where our materials are sourced. We aim to have the smallest possible footprint on our environment and have a positive impact on the workers throughout our whole manufacturing process.

Click HERE to find out more about our Bamboo Processing Journey.

Step One cares for the environment. All our production processes are designed to minimize our impact on the environment. That’s why we are 100% transparent with our process and where our materials are sourced. We aim to have the smallest possible footprint on our environment and have a positive impact on the workers throughout our whole manufacturing process. Please feel free to reach out if you want to learn more about our company, processes, facilities or ethos. Click HERE to find out more about our Bamboo Processing Journey.

Our products are designed at our HQ in Sydney, Australia. Our garments are produced in ethically certified factories across Asia (where the best bamboo is grown!).

We take being ethical seriously. Ethics are at the forefront of every decision made here at Step One.

All Step One Factories are either BSCI or SA8000 accredited which means: Fair Wages · No Child Labor · Fair Working Conditions · No Forced Labor.

Check out THIS VIDEO to hear our Founder and CEO, Greg Taylor talk more about what being ethical means to him and what we do at Step One to align with ethical guidelines.

Love Step One as much as we do? Have a great following? Stop by and say hi info@stepone.life OR shoot us an Instagram DM

Fear not! We’re here to help. Slide on into our DMs or shoot us a message at info@stepone.life and have all of your questions answered.

There are no import duties: US orders ship from our US warehouse. Sales tax, where it applies to your state, is calculated and added at checkout.

FREE shipping is available for all orders in the United States! Rates and estimated delivery times are below:

United States

• FREE for all orders!

We aim to ship your order 1-2 business days after placing your order.

Western States

• Metro 1-3 business days after shipping
• Rural 2-4 business days after shipping

Eastern States

• Metro 2-4 business days after shipping
• Rural 3-6 business days after shipping

International

• 5-10 business days after shipping

We’ve partnered up with USPS, UPS and FedEx to provide an unparalleled experience, and ensure you get your product on time.

It's easy! If your first pair isn’t right, our 30-day First Pair Guarantee has you covered. Anything else can be returned within 14 days of delivery if it’s still sealed in its original packaging. Return shipping is on you, unless the item is faulty or we sent the wrong thing.

To start a return or exchange, reach out via our contact us page here.

We aim to ship orders as soon as possible. The best thing to do here is reach out to us as soon as possible here.

We accept Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay, Google Pay and Sezzle.

Of course! Shop here.

You will receive your gift card via email. You can use this gift card code at checkout to redeem.