FAQS

Our First Pair Guarantee 

We are so confident you'll love your Step Ones, we'll give you a FULL REFUND on your FIRST PAIR if you don't like them for whatever reason. Alternatively if you buy a pair and they don't fit, keep that pair, get in touch and we'll send you out a different size or style. 

If you order a multi-pack, say 4, try one pair on, not happy, keep it, return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value. Can this get any easier? #DeRiskedToTheMax 😎

Unfortunately we cannot exchange Step Ones for a different colour.

Why Step One? 

What's the first thing you put on in the morning? Well done, extra points for you. Yes, it's underwear... Step One, put on your underwear. We've cut the BS with undies, we know guys don't care about them, but life is just better with comfy undies. Like, you think your partner thinks those 'things' you call underwear with the holes all over them are attractive? Sit down and listen. They. Are. Not. 

 

We are so confident you will like them, if you don't, keep them and we will refund you, but don't be a massive tight a$$ and keep wearing them 🙄  We know you will!

😎 

    How do I care for my Step Ones? 

    A cold wash is best to maintain the integrity of the supremely comfortable Step Ones. Whilst you're there, please don't tumble dry or bleach your Step Ones.. we do put a care label with instructions on them for a reason. Whilst your phone is waterproof... do you take it swimming? Nooooo! 

    What's The Difference? 

    Step One is the highest quality product for the same price as an average pair of mid-range underwear. 

    We firmly believe that wearing underwear should be hassle-free. You spend most of your day in underwear and they look after your most valuable assets so why not give them the best and most comfort money can buy? 

    Boxer Brief vs Trunk 

    Boxer Briefs are better for guys with larger thighs, the inseam is 3 cm (1 inch) longer which prevents the legs from riding up and feeling uncomfortable. Step One gives you all the benefits of boxers, without the adjustments! 

    Trunks are suited towards men with a leaner frame and less likely to have issues with them riding up. 

     

    If you are not sure what size/style is best for you, please contact us on info@stepone.life - pics are def not required. Please. We mean it. 

     

    Do We Ship Internationally?

    Yes - unfortunately we cannot provide free shipping on all International Orders. However, we advise the pricing and estimated delivery times on checkout.

    I would like to be brand ambassador for Step One 

    Love our product and have a great following? Stop by and say G’day info@stepone.life